THESE ARE THE STARS THAT MAKE IT HAPPEN
Meet Our 5-Star Team
Thanks to the dedication of our winning team, Ellison’s Towing was rated #1 out of 16,000 AAA Contract Stations in the United States and Canada.
We are additionally proud of our 5-star drivers who consistently deliver the quickest response time in our area.
Ellison’s Drivers Deliver:
- Problem Solving Service
“He was efficient, fast and friendly. I commended your company’s exceptional service and he explained that Ellison/AAA’s goal is to provide the best possible degree of professionalism. Although he is quite new to your company, please acknowledge his incredible service and people skills! He also explained your warranty policy and again I am amazed.” -Vickie
“Calvin Sabatini helped me today and I just wanted to call and comment his work ethic. He was fast and efficient and the service I received was really good!!!!” -Arnold
“My car battery was dead, so I called AAA and they sent me Calvin. He did an excellent job! I left my parking lights on, so he charged my battery and got me on my way. He answered all of my questions and figured out what was wrong right away! He also put antifreeze in my car, and checked my whole car out. On top of all of it he was extremely nice! I couldn’t have asked for better! Thank you Calvin!” – Barbara
Wheel-Lift Tow Operator
On Wednesday, Mar. 19, I was stranded with a broken rear axle on Foothill Expressway in Los Altos. Miguel Pena, came to my rescue.
I was very impressed with his skill and knowledge of handling this difficult situation.
He was also very courteous, kind and friendly which was very helpful in my time of stress.
Thank you for your professional help and kind manner.
Michael - AAA Member
Wheel-Lift Tow Operator
“Alex is wonderful!! He was accommodating, friendly, and patient. He is definitely an asset to the Ellisons team!” – Ann
“Alex was prompt, personable, professional and a very nice young man. He was amazing! Thank you Alex!” -Janice
“Alex Lopez was extremely nice and did a good job towing my vehicle. If you can buy him a soda I will happily pay for it. I’m keeping Ellison’s card so that Alex can help me in the future. Thank you so much Alex!” – Francisco
“Alex Lopez was FANTASTIC on Saturday towing my car. He was so patient, efficient, fast, and super nice. I am so appreciative of him and he really gets what he’s doing! There’s no comparison to him with any other workers. He was great and I was extremely satisfied! Thank you!” -Robert
“I had an accident in the Stanford Mall parking lot. I called AAA and Alex Lopez from Ellison’s came to help. He was extremely patient. I am a senior person and he showed much concern for my well being and was just so wonderful to me.. One person in the accident was not English speaking and Alex translated for me. He went above and beyond. He was so kind and compassionate. The least I can do for him is call and let management know what an amazing employee they have. He was so gentle and kind. He took care of me and took care of the other people involved. He made me feel a lot better than I would have been should someone else have responded. Thank you Alex! -Nina
"I've always been told that the lowest form of life is a repo man...with "tow truck driver" running close second or vice versa.
Now with the latest incident and the compassionate involvement of a tow truck driver by the name of Alex Lopez of Ellison's Towing, Mountain View, CA; I can no longer accept that theory.
On March 28th I was informed (at work) by my children that their mother and her car were missing from our home in Antioch, CA, since 1:00am. My family immediately notified the local authorities of their mother. To make this story more disheartening my wife suffers from Stage one: Dementia and also is diagnosed with paranoia symptoms.
At 9:27am of the same day, Alex Lopez, Ellison's Towing, called me that he saw this frail woman struggling on the side highway on the mountainous area of Portola Valley, which is approximately 76 miles southwest of Antioch. He asked me as to where he can tow the car to, along with my wife. I told Mr Lopez whatever you do please DO NOT leave her out of your sight for she has dementia and she has been missing for the past 10 hours
Alex Lopez assured me that he will not leave her until I arrived and please drive carefully and DO NOT WORRY. By doing that act of compassion and kindness is unheard of for he could have left my wife on the side road like a road kill...When I got to the designated, arranged meeting area, I thank Mr Lopez several times while crying for I almost lost my wife of 52 years. Alex Lopez is an angel working as unappreciated tow truck driver. Thank you God for sending him to help my wife. I cannot thank him enough." - Phil C.
Crecenciano "Ciano" Mendoza
Battery Service Specialist
“Ciano and his mentee got me going again when my vehicle broke down at the Town and Country Center. 5-star service! ” – John, AAA Member
“Ciano was fantastic! So patient and wonderful!" -Mary, AAA Member
“I had a dead battery the other morning and Ciano Mendoza came to my rescue. He was prompt, efficient, informative and professional. Please know I greatly appreciate that Ciano was so professional and made the process so painless. I can't say enough about the service that was provided. Thank you to Ciano, he deserves to be recognized" -Gwen, AAA Member
Emergency Road Service Specialist
“I want to thank Hans Werner for all his help last Friday when my Nissan Leaf had a flat tire. Hans made a distressing situation so much better with his good humor and cheerful disposition. I really appreciate all he did! What a great employee!” -Susan
“Hans Werner helped me today and he was a very very nice man. He was so easy to deal with. He did the job efficiently and he was there so quick! I’m glad that he was the one to help me today! I couldn’t have asked for better! Thanks!!” – Mrs. Rice
“My son has a high functioning form of autism called Aspergers Syndrome and when out of the ordinary things happens, he gets anxious. He is a very good driver but he had a tire blow out on the freeway. He managed to pull over safely but when he called AAA, he discovered his card had expired. Panic! Hans Werner from Ellison’s Towing kept my son on the line and very calm. I showed up so my card could be used and Hans reassured me that he would take care of things….and he did! Any towing company can change a tire but this company has caring individuals like Hans who have compassion and patience to help someone when he is having a really bad day. Kudos to Ellison’s Towing and thank you Hans for being such a great guy! -Unknown
Flat Bed Tow Operator
“A thank you to Jose Salazar who came to my aid at the park in Los Altos on April 26th. After I arranged to have my car towed to the garage, Jose dropped me off at my medical appointment. Although I could have walked the few blocks, it was a great gift because at 91 I no longer do any sprinting." -Anadel
Flatbed Tow Operator
“Juan is such a nice guy. Luckily my car started right up when he arrived there at Safeway, but he was nice enough to escort me all the way home. I just wanted to let you know how great he was. Thank you!" - Mary, AAA Member
"Juan is a fantastic driver and provided excellent customer service! I was totally satisfied with my overall experience and would definitely request Juan and Ellison's again for future service. Keep up the good work, Juan!" - Christine, AAA Member
Flatbed Tow Operator
“Curtis exceeded my expectations. He was very, very courteous!" - Bruce, AAA Member
"I just don’t know how to put it in words. Your driver Curtis Castro did a really great job! I was running late for work and was worried that I wouldn’t be able to make it on time. He showed up so quickly! He got me out the door and I was on time for my appointment. He really went above and beyond. I am extremely satisfied with the service. It’s good to know that he is such a good employee. Thanks!" - Sarishma, AAA Member
Flatbed Tow Operator
"I was helped by one of your workers, Carlos. I have to say, he was amazing! Very professional and quick. Thank you Carlos!"
"Such great service! Carlos was very nice and helpful. He came to my rescue earlier than expected and was done in no time at all! I really enjoyed his company while he was helping me. Thanks again"
"I am very happy with my service! I am totally satisfied with Douglas' performance" - David, AAA Member
"Douglas was ever so nice and charming! He did a wonderful job!" - Luigina, AAA Member
"Doug was amazing! He answered all of my questions and was very knowledgeable and polite. He deserves 5 stars!" - Allyson, AAA Member
Wheel Lift Operator
"CJ did an excellent job! We were totally elated! I don’t know what he gets for this, but he should get a raise." - AAA Member