THESE ARE THE STARS THAT MAKE IT HAPPEN
Meet Our 5-Star Team
Thanks to the dedication of our winning team, Ellison’s Towing was rated #1 out of 16,000 AAA Contract Stations in the United States and Canada.
We are additionally proud of our 5-star drivers who consistently deliver the quickest response time in our area.
Ellison’s Drivers Deliver:
- Prompt
- Polite
- Professional
- Protective
- Problem Solving Service
Jessica Gover
Operations Supervisor
"Jess was awesome! She was so professional and fast! I asked her if it was hard to be a woman in this industry, and she said that yeah, sometimes men don’t want to accept her help. I am not one of those men. I could probably have changed my own tire, but it would have taken a long time. I never know where to put the jack…. Anyway, she was like lightning – very impressive! Very knowledgeable too and she arrived super-fast too. I know awesome isn’t great constructive feedback, but that’s exactly what she was: AWESOME!" - Lee, AAA Member
"On 5/1/15 I called AAA for assistance as my key would not turn in the ignition. Your company responded to my call and I just wanted to say how impressed my friend and I were with the service we received from Jessica Gover. Jessica called ahead of arriving to let us know her timeframe and to verify our location. She arrived quickly, was professional, had a great attitude, was very competent, was able to get the key to turn and started the car. A great experience and much appreciated. Thank you!" - Kathy, AAA Member
"I can't find the place on your website to give my feedback, so I am emailing you my feedback. Jessica was FANTASTIC! She was prompt, worked quickly, showed me the place where the hole was in my tire, and was very polite. I am totally satisfied! Thanks so much for a pleasant experience." - Celia, AAA Member
Calvin Sabatini
Operations Supervisor
“He was efficient, fast and friendly. I commended your company’s exceptional service and he explained that Ellison/AAA’s goal is to provide the best possible degree of professionalism. Although he is quite new to your company, please acknowledge his incredible service and people skills! He also explained your warranty policy and again I am amazed.” -Vickie
“Calvin Sabatini helped me today and I just wanted to call and comment his work ethic. He was fast and efficient and the service I received was really good!!!!” -Arnold
“My car battery was dead, so I called AAA and they sent me Calvin. He did an excellent job! I left my parking lights on, so he charged my battery and got me on my way. He answered all of my questions and figured out what was wrong right away! He also put antifreeze in my car, and checked my whole car out. On top of all of it he was extremely nice! I couldn’t have asked for better! Thank you Calvin!” – Barbara
Miguel Pena
Wheel-Lift Tow Operator
On Wednesday, Mar. 19, I was stranded with a broken rear axle on Foothill Expressway in Los Altos. Miguel Pena, came to my rescue.
I was very impressed with his skill and knowledge of handling this difficult situation.
He was also very courteous, kind and friendly which was very helpful in my time of stress.
Thank you for your professional help and kind manner.
Michael - AAA Member
Alex Lopez
Wheel-Lift Tow Operator
“Alex is wonderful!! He was accommodating, friendly, and patient. He is definitely an asset to the Ellisons team!” – Ann
“Alex was prompt, personable, professional and a very nice young man. He was amazing! Thank you Alex!” -Janice
“Alex Lopez was extremely nice and did a good job towing my vehicle. If you can buy him a soda I will happily pay for it. I’m keeping Ellison’s card so that Alex can help me in the future. Thank you so much Alex!” – Francisco
“Alex Lopez was FANTASTIC on Saturday towing my car. He was so patient, efficient, fast, and super nice. I am so appreciative of him and he really gets what he’s doing! There’s no comparison to him with any other workers. He was great and I was extremely satisfied! Thank you!” -Robert
“I had an accident in the Stanford Mall parking lot. I called AAA and Alex Lopez from Ellison’s came to help. He was extremely patient. I am a senior person and he showed much concern for my well being and was just so wonderful to me.. One person in the accident was not English speaking and Alex translated for me. He went above and beyond. He was so kind and compassionate. The least I can do for him is call and let management know what an amazing employee they have. He was so gentle and kind. He took care of me and took care of the other people involved. He made me feel a lot better than I would have been should someone else have responded. Thank you Alex! -Nina
"I've always been told that the lowest form of life is a repo man...with "tow truck driver" running close second or vice versa.
Now with the latest incident and the compassionate involvement of a tow truck driver by the name of Alex Lopez of Ellison's Towing, Mountain View, CA; I can no longer accept that theory.
On March 28th I was informed (at work) by my children that their mother and her car were missing from our home in Antioch, CA, since 1:00am. My family immediately notified the local authorities of their mother. To make this story more disheartening my wife suffers from Stage one: Dementia and also is diagnosed with paranoia symptoms.
At 9:27am of the same day, Alex Lopez, Ellison's Towing, called me that he saw this frail woman struggling on the side highway on the mountainous area of Portola Valley, which is approximately 76 miles southwest of Antioch. He asked me as to where he can tow the car to, along with my wife. I told Mr Lopez whatever you do please DO NOT leave her out of your sight for she has dementia and she has been missing for the past 10 hours
Alex Lopez assured me that he will not leave her until I arrived and please drive carefully and DO NOT WORRY. By doing that act of compassion and kindness is unheard of for he could have left my wife on the side road like a road kill...When I got to the designated, arranged meeting area, I thank Mr Lopez several times while crying for I almost lost my wife of 52 years. Alex Lopez is an angel working as unappreciated tow truck driver. Thank you God for sending him to help my wife. I cannot thank him enough." - Phil C.
Crecenciano "Ciano" Mendoza
Battery Service Specialist
“Ciano and his mentee got me going again when my vehicle broke down at the Town and Country Center. 5-star service! ” – John, AAA Member
“Ciano was fantastic! So patient and wonderful!" -Mary, AAA Member
“I had a dead battery the other morning and Ciano Mendoza came to my rescue. He was prompt, efficient, informative and professional. Please know I greatly appreciate that Ciano was so professional and made the process so painless. I can't say enough about the service that was provided. Thank you to Ciano, he deserves to be recognized" -Gwen, AAA Member
Oliver Bishop-Rosal
Flat Bed Tow Operator
“My car needed to get towed from Palo Alto to the Pleasonton Mercedes Dealership after the engine failed. Oliver was fantastic, professional, sympathetic and very helpful. He could not have been nicer to me during this stressful experience. I wanted to tell you how great he was. I appreciated the quick response and helpful staff!” – Helen, AAA Member
“If I could give more stars, I would. My car broke down on I-280 and I did not know which exit I was closest to. AAA customer service was unable to locate me and I was afraid I would be stranded for 90 minutes if not longer. Luckily for me Oliver, of Ellison's Towing, saw my car break down and also called AAA. He then called me to let me know he knew where I was and how soon he could get to me. If it had not been for Oliver seeing my car break down I'm not sure when AAA would have found me. I cannot thank Oliver enough for all his help and kindness!" -Kevin , Yelp Review
Hans Werner
Emergency Road Service Specialist
“I want to thank Hans Werner for all his help last Friday when my Nissan Leaf had a flat tire. Hans made a distressing situation so much better with his good humor and cheerful disposition. I really appreciate all he did! What a great employee!” -Susan
“Hans Werner helped me today and he was a very very nice man. He was so easy to deal with. He did the job efficiently and he was there so quick! I’m glad that he was the one to help me today! I couldn’t have asked for better! Thanks!!” – Mrs. Rice
“My son has a high functioning form of autism called Aspergers Syndrome and when out of the ordinary things happens, he gets anxious. He is a very good driver but he had a tire blow out on the freeway. He managed to pull over safely but when he called AAA, he discovered his card had expired. Panic! Hans Werner from Ellison’s Towing kept my son on the line and very calm. I showed up so my card could be used and Hans reassured me that he would take care of things….and he did! Any towing company can change a tire but this company has caring individuals like Hans who have compassion and patience to help someone when he is having a really bad day. Kudos to Ellison’s Towing and thank you Hans for being such a great guy! -Unknown
Jose Salazar
Flat Bed Tow Operator
“A thank you to Jose Salazar who came to my aid at the park in Los Altos on April 26th. After I arranged to have my car towed to the garage, Jose dropped me off at my medical appointment. Although I could have walked the few blocks, it was a great gift because at 91 I no longer do any sprinting." -Anadel
Mike Manzano
Battery Specialist
“Mike changed my battery on Saturday. He arrived in 5 minutes and was very professional and a gentleman. After having a horrible experience with another company on Friday, Ellison’s fast and professional service was really appreciated. You guys did a wonderful job and I hope you stay in business forever! Thank you Mike!” – Kamila
“I was sitting in a parking lot doing some work as my 3 year old slept. When I went to turn my car on to go and get my 2 other children from school, it wouldn’t start! Just as I was getting out, seeing if someone was available to give me a jump, I see this beautiful yellow truck coming to save me! Mike was so nice and helpful. He got me out of there quick and safely. Just made my afternoon opposite of what I thought it would be. He was my angel sent from heaven. Thank you so much!” -Michelene
“I could not have been more pleased with your service. Mike Manzano did SUCH a great job I wanted to again thank him. I was terrified and he was great in helping to calm me down. I was so impressed with his care and service it nearly brought me to tears. Thank you for reminding me that great customer service still exists.” – Katherine
JUAN LASTIRI-REYES
Flatbed Tow Operator
“Juan is such a nice guy. Luckily my car started right up when he arrived there at Safeway, but he was nice enough to escort me all the way home. I just wanted to let you know how great he was. Thank you!" - Mary, AAA Member
"Juan is a fantastic driver and provided excellent customer service! I was totally satisfied with my overall experience and would definitely request Juan and Ellison's again for future service. Keep up the good work, Juan!" - Christine, AAA Member
Curtis Castro
Flatbed Tow Operator
“Curtis exceeded my expectations. He was very, very courteous!" - Bruce, AAA Member
"I just don’t know how to put it in words. Your driver Curtis Castro did a really great job! I was running late for work and was worried that I wouldn’t be able to make it on time. He showed up so quickly! He got me out the door and I was on time for my appointment. He really went above and beyond. I am extremely satisfied with the service. It’s good to know that he is such a good employee. Thanks!" - Sarishma, AAA Member
Jesus Canaan
Flatbed Tow Operator
"I wanted to call in my thanks to Jesus for his arrival time. I’ve experienced some pretty sloppy tows from other companies, so I was extremely pleased with the care and proficiency Jesus provided. He was personable, polite and professional. He took great care to avoid damaging the company equipment and my vehicle. I am not saying he was good, I’m saying he was GREAT! He is definitely a compliment to your company." Greg - AAA Member
"Jesus was fantastic! He was very friendly, very courteous and flexible. He made a painful situation better and I just wanted to let him know that I appreciated it. " Jason - AAA Member
Carlos Nerimora
Flatbed Tow Operator
"I was helped by one of your workers, Carlos. I have to say, he was amazing! Very professional and quick. Thank you Carlos!"
"Such great service! Carlos was very nice and helpful. He came to my rescue earlier than expected and was done in no time at all! I really enjoyed his company while he was helping me. Thanks again"
Steven Blackburn
Emergency Roadside Assistance Specialist
"Steven was very efficient and fast! He gave great service, and on top of that, he was super nice and very personable." - Marion, AAA Member
"I had such a pleasant experience today with Steven. He did a wonderful job! - Linda, AAA Member
"I was locked out of my car at my church in the dark. After I called, Steven came to my rescue in less than 15 minutes. He was very careful as to not hurt my car in any way. I am very pleased with his service!" - Betty, AAA Member
Douglas Figueroa
Battery Specialist
"I am very happy with my service! I am totally satisfied with Douglas' performance" - David, AAA Member
"Douglas was ever so nice and charming! He did a wonderful job!" - Luigina, AAA Member
"Doug was amazing! He answered all of my questions and was very knowledgeable and polite. He deserves 5 stars!" - Allyson, AAA Member
Desiree Wayne
Battery Specialist
"I contacted AAA after locking my keys in the car, unexpectedly, while picking up somebody up at the hospital for and appointment. Ellison’s driver, Desiree Wayne, was able to unlock the vehicle within 10 minutes! We were so grateful for Desiree being so resourceful in her ingenuity to try different options in unlocking the car and ultimately with success! I appreciated both the timely response and the quick resolution to an unexpected problem! Thank you very much! " - Leslie, AAA Member
"Desiree provided great service!" - Sonya, AAA Member
Mack Larson
Flatbed Tow Operator
"I just wanted to write and say that yesterday my car battery died in the pouring rain and AAA sent you folks out. Mack came out and was super quick to get us jumped. He gave us a quick lesson in car battery maintenance and was just an incredibly pleasant person and helpful in a stressful situation. Thanks so much for the help!" - AAA Member
CJ Angell
Wheel Lift Operator
"CJ did an excellent job! We were totally elated! I don’t know what he gets for this, but he should get a raise." - AAA Member
Steven Howard
Flatbed Tow Operator
"I hope I don’t need Ellisons again and if I do I will ask for Steven. Very professional. Very pleasant. Watching him work told us he knew what he was doing!" - Frank, AAA Member
"Steven Howard came promptly and helped myself and friend who was driving quick and efficient. Happy with the service I was provided. Awesome dude! Saved my life heading to San Jose." - Alex